Ivoree Collection Return & Refund Policy

At Ivoree Collection, we aim to keep our clients completely satisfied. If you are not 100% delighted with your purchase, you can arrange a return in accordance with the guidelines below.

1. Key Policy Overview

  • Return Eligibility Window: You must request a return within 3 days of delivery. Items must be received back at our warehouse within 7 days of delivery.

  • Eligible Regions & Final Sale: We accept returns exclusively for customers in the UK and USA. All orders outside the UK and USA are FINAL SALE (non-returnable, non-exchangeable, and non-cancellable).

  • Return Portals & Fees: Returns must be processed through our online return portal.

    • UK Customers: FREE drop-off option available, or £5.50 for standard mail-in/collection.

    • USA Customers: $9.00 USD flat fee (deducted from your refund).

  • Sets & Bundles: Items purchased as a set must be returned as a complete set. We will not process returns for incomplete sets.

2. Eligibility & Item Condition

To be eligible for a return, your item(s) must meet the following criteria:

  • Condition: Unused, unwashed, unworn, and in resalable condition.

  • Packaging: Original packaging intact with all original tags attached.

  • Complete Sets: Multi-piece sets must be returned in full.

3. Return Timelines & Account Adjustments

Your delivery date counts as Day 1.

Timeframe Resolution
0 – 3 Days from delivery Log into your account portal & submit a return request
Received within 7 Days Eligible for Full Refund (minus return shipping fee)
Received after 7 Days Strictly No Returns or Refunds

  • Order Cancellations: No cancellation fees apply prior to dispatch.

  • Large Orders: No restocking fees apply on orders over £300 or multi-item returns.

  • Excessive Returns: Accounts flagged for excessive return patterns may be subject to order cancellation or account review at our discretion.

4. Final Sale Items (Non-Returnable)

The following items cannot be returned, refunded, or cancelled:

  • International Orders outside the USA and UK.

  • Sale Items: Any items purchased on sale at 20% off or more.

  • Forgotten Codes: Refunds cannot be issued for forgotten discount codes or missed flash sales after an order is completed.

5. How to Arrange a Return

  1. Submit Request: Log in to your online account portal within 3 days of receiving your order, select the items, and submit your return request.

  2. Select Return Method:

    • UK Customers: Choose between FREE Drop-Off or £5.50 mail-in/collection.

    • USA Customers: Select the $9.00 prepaid return label option.

  3. Ship Your Package: Return your package promptly so that it arrives at our facility within 7 days of original delivery.

6. Refunds & Policies

  • Exchanges & Gifts: We do not offer exchanges or gift returns at this time.

  • Refund Processing: Once inspected and approved, refunds are issued back to your original payment method within 10 business days (minus return shipping costs). If more than 15 business days have passed since your return was approved, please contact customer care.

7. Damages & Issues

Please inspect your order as soon as it arrives. If you receive a defective, damaged, or incorrect item, please contact us immediately at info@ivoreecollection.com so we can resolve it right away.

Need Assistance?

For any questions regarding your return, contact customer care at info@ivoreecollection.com.

Ivoree Collection reserves the right to make exceptions or adjustments to these policies at our discretion.